Delivery options


You can pick a delivery option that suits you the best. Delivery cost include delivery and handling costs. 

Be aware that your countries customs my charge you extra charges and taxes. 

Sisustus Trendo is not responsible for this possible extra charges.


Delivery options:


Pick up from our store 0€.

You can easily pick up your order from our store for free, when the shop is open.

Your order is kept at our shop for 14 days.


Post Economy 7.90€

Your package is delivered to your local Post office. This option is valid only in orders within Finland and Åland island.


Pick up from Post packet automate 7.90€

You can pick up your package from nearest package automate. Orders which exceed the weight and size limits can not be send with this delivery option. This option is valid only in orders within Finland and Åland island.


Matkahuolto parcel service 6.90€

Your package will be delivered to your nearest Matkahuolto office. This option is valid only in orders within Finland and Åland island.


Home delivery for small decorative items 19.90€

Post home delivery for normal decorative items. This option is valid only in orders within Finland.


Home delivery for light and small furniture 49€

Home delivery for small and light furniture like for example small chairs and side tables. This option is valid only in orders within Finland


Home delivery for big and heavy furniture 90€

Home delivery for sofas, dining tables and other big and heavy furniture. This option is valid only in orders within Finland


Umage home delivery 19.95€

This delivery method is for Umage non stock items. These items are delivered straight to your home from Umage warehouse in Holland. Delivery time is around two weeks. This option is valid only for orders to Finland.


Post Nordic 23€

Your package is delivered to your local Post office. This option is valid only in orders within Estonia, Sweden, Norway and Denmark.


Post EU delivery 25€

Your package is delivered to your local Post office. This option is valid only in orders within Iceland, Netherlands, UK, Ireland, Germany, France, Belgium, Italy, Greece, Spain, Portugal, Poland, Austria, Slovakia, Slovenia, Croatia, Luxembourg, Switzerland, Czech Republic, Hungary, Latvia and Lithuania


Post Russia delivery 39€

Your package is delivered to your local Post office. This option is valid only in orders within Russia. Note that your order will go through customs and Sisustus Trendo is not responsible for possible tax or other extra costs.


Pick up from Finnish Posti for Russian orders  11.40€

This pick up service is for our Russian customers that don’t live in Finland, but visit here and want to collect their order from Finnish Posti locations. With this service you can easily make an order and send it to any Posti's service point with a c/o address. Your order is kept at Posti for 14 days. The parcel can be picked-up by showing the text message that is sent to receivers’ phone with notice of arrival.


For Russian-speaking customer service we recommend these service points:


First name Last name
c/o POSTI
Harapaisentie 57
53500 Lappeenranta

First name Last name
c/o POSTI
Petsamontie 2
99800 Ivalo

First name Last name
c/o POSTI
Hainarintie 1
82600 Tohmajärvi


How to make an order

You can create an account to our web shop and write all needed information (your permanent address) to create your personal account. When you are making an order choose “Delivery to a different address”, write your name, phone number and the address of your chosen Posti pick up point.


Example:

Natasha Sharapova
c/o POSTI
Harapaisentie 57
53500 Lappeenranta


When picking up a parcel, prepare to present the advice of arrival sent to your phone, as well as your passport to verify your identity.

Use your first and last name when submitting an order. Using the name of another person without permission is illegal.

 

Tax-Free shopping

Orders that are picked from Finland include 24%VAT. If you want to get your shopping Tax-free, we need your passport number, full name, permanent address (outside of EU) and phone number. You can apply for the VAT included in the price of the product as a refund after exiting EU border. Refund is applied in a specific VAT return point on the border.


???????? ????????


?? ?????? ??????? ??????? ????????, ??????? ???????? ??? ????? ?????. ????????? ???????? ???????? ? ???? ????????? ???????? ? ????????.


???????? ? ?????? ?????? - 39€

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????????? ?? ???????? ????????? ????????? - 11.40€

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??? ???????????? ?? ??????? ????? ?? ??????????? ????????? ?????? ??????:


c/o POSTI

Harapaisentie 57 

53500 Lappeenranta


c/o POSTI

Petsamontie 2 

99800 Ivalo


c/o POSTI

Hainarintie 1 

82600 Tohmajärvi


????????? ?? ?????? ???????? (?????????) - 0€

?? ?????? ????? ???????? ???? ????? ? ????? ???????? ????????? ? ???? ??????.

??? ????? ???????? ? ????? ???????? ? ??????? 14 ????.


??? ???????? ??????

?? ?????? ??????? ??????? ?????? ? ????? ????????-???????? ? ???????? ??? ??????????? ?????????? (??????? ?????????? ?????), ????? ??????? ???? ?????? ??????? ??????. ????? ?? ??????? ????? ? ??????????? ?? ?????????, ???????? «???????? ?? ?????? ?????», ???????? ???? ????? ????????, ??? ? ????? ?????????? ???? ?????? ?????? Posti.


????????:

+79112345678

Ekaterina Sharapova 

c/o POSTI

Harapaisentie 57 

53500 Lappeenranta


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Tax-Free ???????

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Terms and conditions


Sisustus Trendo/TerraNova AY (2584808-3) is a Finnish company which sells furniture, decorations, textiles and other design items on its web store and local store in Ylivieska.

We sell our product to private persons in Finland and within Europe. By making an order in our web shop, you agree to follow our terms and conditions.

Placing an order in our web shop you also agree that you are over 18 years old or have a permit from your guardian to purchase our products.

Sisustus Trendo withholds a right to change our terms and conditions.

We promise to take care of our customer’s personal information and not give it to third parties (except information needed for the Post office).


Complaints about a broken product


If you want to make a complaint of broken or faulty product, please contact us by sending an email to posti@sisustussuunnittelua.fi. In your email you need to explain the reason for the complaint and let us know if you want to change the product for a new one or cancel your order. To process your complaint we also need pictures from your damaged product. The complaint must be done within 14 days since receiving the package.

Wait us to contact you before sending back your order. When you send back your order, place a return sticker on your package (comes with your package).

NOTE! If your package has been damaged by the delivery company, make a complaint to your local Post Office immediately when you receive the package.


Returning your order or changing it to another product


If you want to return or change your order, send us email to posti@sisustussuunnittelua.fi and let us know your order number and why you want to return or change your order.

If you want to change your order to different size or color, let us know.

Note that if you want to change your order trough Post Office, we will charge you the expenses caused by the new delivery.

According to the Finnish consumer law, you have 14 days right to return your order. Returning right is counted from the day you receive the order to the day you send it back. This means that you have to send back your order within those 14 days.


We will return your payment after receiving your return and checking its condition.

Note that we don’t return costs that was caused by returning the order or possible costs caused by the paying method.

Returned items must be unused, unbroken and in its original package. If you have had free products with your order, you must return these free items as well.

Custom orders don’t have change or returning rights. Custom orders are for example wallpapers and furniture, carpets or textiles made with customer’s measurements.

Packages that are returned after 14 days from receiving do not have change/returning rights!



Cancelling your order


If you want to cancel your order, send us email at posti@sisustussuunnittelua.fi or call to +358407059290. Let us know your order number and why you want to cancel. You need to cancel your order before we send it to you. If you cancel it after sending, you need to send the package back as normal return within 14 days from receiving it.


Delivery times


Orders that are made before 13.00 (1pm.) are usually sent in the same day. In stock items are usually send within 2-5 working days. Special orders like wallpapers are being sent within 1-3 weeks. If the delivery times get longer than mentioned before, we try to inform the customer. We will also contact the customer if the ordered items are being sold out or/and we can’t get them anymore. If the item(s) are being sold out, we will try to replace it/them with similar item(s) or with something with same value.

We reserve the right to cancel the order if the item(s) are sold out and it’s not possible for us to get them anymore.

If your order consists items with different delivery times, we will try to send them all in one delivery (the longest). If you want to receive some of the items earlier, we will send your order in two separate deliveries. Each separate delivery will have its own delivery costs.


Paying methods

Klarna



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